Know Your Customer and Identity Verification
The know your customer (KYC) and identity verification policy is designed to confirm the identity of any customer (user) through production of valid documents. This policy ensures a safer online marketplace for all users.
Sellers are encouraged to complete their KYC since this brings benefits such as Buyer's trust, faster processing of payments and quicker resolution of any issues and disputes.
To obtain a verified by ProMentorzGlobal badge, which is displayed on a user's profile as “Verified” followed by a blue tick, the following steps need to be followed :-
Step 1: Submission of Proof of Qualification and Identity
- User needs to update and confirm the account details by visiting Account Settings in their ProMentorzGlobal profile before making a request for KYC verification.
- Visit “Get Verified – Complete Your Profile KYC” section in Account Settings, and enter your full name, qualification details, professional licence/certificate details (if applicable) identity details, and upload a color scan of your valid qualification, professional licence/certificate documents (if applicable) and your government-issued photo ID (e.g., Passport, Driver's License, or National ID card).
- Ensure the ID and professional licence/certificate is not expired.
- Make sure the ID includes your photo, signature, name, and date of birth.
- The name on your ID must exactly match the name on your user account.
Step 2: Unique Code Verification
- After completion of Step 1, you need to generate a unique code which shall be sent on your registered email.
- Write/print the unique code on a piece of paper, and take a photo of you holding the unique code and your government-issued photo ID.
- Make sure both are clearly visible, and your face is included in the photo.
Step 3: Submission of Proof of Address
- User needs to upload two different utility bills or one utility bill and one credit card or bank statement that confirm your current address.
- The documents must be recent (within the last 3 months).
Step 4: Submission of KYC
- After uploading the required documents, make a non-refundable payment of Indian Rupees 5,000 and click “Submit” button to submit your KYC application for review. Your information and documents will be reviewed by our team. We endeavour to make a decision on your KYC application within 7-10 business days.
User needs to ensure that all uploaded documents and photo are clear and legible. If you face any issues, contact ProMentorzGlobal support at support@promentorz.com. Once verified, you'll enjoy faster payment processing and quicker resolution of any account issues.